O’Reilly Webcast – Service Design: Designing cross-channel service experiences

Ben, Lavrans and I are going to be doing (giving? What does one say…?) an O’Reilly Webcast titled Service Design: Designing cross-channel service experiences on the 14th March.

The time of the webcast is: 10AM PT, San Francisco | 5pm – London | 1pm – New York | Fri, Mar 15th at 4am – Sydney | Fri, Mar 15th at 2am – Tokyo | Fri, Mar 15th at 1am – Beijing | 10:30pm – Mumbai. Missing from that list is 6pm for all of you in Central Europe.

Those sharp-eyed among you will also notice that the icon of our book has changed from the “Book in Progress” one to one with an actual cover and this webcast should coincide, more or less, with the launch of the book, so we’re very excited.

A big thanks to O’Reilly for taking part in helping us get the word out there. It will be particularly interesting to speak to the broader audience that O’Reilly have and we anticipate everything from, “Service Design? Been there, done that” to “Service Design? Huh?”.

If you can make it, we’d love to see you online.