Card sorting doesn’t cut the custard

Here’s a really good post from Zef Fugaz called Card sorting doesn’t cut the custard, where he talks about how we should make sure information is accessible in more than one way and how card sorting seems to encourage just one way.

He’s right about making information available in more than one way, but wrong in that card sorting, done well, can help identify the many ways, not just one single way.

Good comments at the end too.