Andy Polaine is a Design Director at the global design and innovation consultancy Fjord where he divides his time between client work and Fjord Evolution. He is co-author of the Rosenfeld Media book, Service Design: From Insight to Implementation and a Rosenfeld Expert. Andy has had a long career as an academic and independent consultant, working commercially with clients such as Mobiliar, Telenor, Optus, Three UK, VW Germany, Proto Partners and live|work. He can be found online at polaine.com, on Twitter as@apolaine and is Founding Editor of The Designer’s Review of Books.

Andy is teaching a workshop.