Mark Boulton – Ops without Designers

Science orgs typically lack designers and for good reason; there is no product. The focus is on data. The currency is discovery. Why spend money on a designer when we need to buy a new microscope? So how do we create a better experience through design for science?

In this talk, Mark outlines his approach to operationalizing design in science orgs, first in CERN and now at the European Molecular Biology Laboratory.