Melissa Schmidt and Adam Menter – How UX Research Hit It Big in Las Vegas

Directly experiencing research with customers has a powerful focusing effect on teams and decision-making. This case study describes how we created a massively scaled customer research program at Autodesk, in coordination with our large user conference, Autodesk University in Las Vegas, and how we then synthesized and shared the customer insights back with our employees. This program has helped cross-functional teams make better product decisions, deepen customer empathy, and break down silos. We’ll share lessons learned and the keys to success of this program that invites anyone in the company to conduct customer research.